VisitMargin support
Updated October 15, 2026.
EA Technology Solutions LLC · eayikoe@eatechsol.com
Keep a backup first
In Settings & data, export a JSON backup and save it outside the app. CSV is a report and cannot restore records. Import replaces records rather than merging them; review preview counts and type RESTORE only when ready.
If saving or restoring fails
Do not uninstall, clear storage or repeatedly reset. Keep the app open when possible, record the exact error and try Retry saved records if offered. Export native recovery files when available before confirmed replacement. Recovery files are sensitive salvage files, not ordinary importable backups; recovery is not guaranteed.
Contact us
Send app version, phone/OS/WebView version, the action, expected result and exact error. Use fictional examples or redact customer information. Do not send a full backup by default. The publisher’s owner handles this mailbox. Email is hosted through GoDaddy using Microsoft 365, whose services process and store messages. Support correspondence is retained for up to 12 months after an issue closes; request earlier deletion at the same email address. Provider-managed backups may follow separate practices. See the privacy policy for details.
If you used the early provisional test app
The early provisional test package is separate from the current app. Normal updates within the current app preserve records; this manual transfer applies only when moving from that early separate package. Export JSON from the provisional test, retain that file, then import it into the final app and verify counts/history/target. Keep the test installed until the backup and migration are checked.